SHIPPING
What are your shipping options?
- Shipping in Germany is free of charge.
- If the international standard shipping options don’t work for you for a reason, please contact me and I will try and find another option. I will only choose insured, trackable shipping.
- Please consider: Shipping rates fluctuate. If a shipping rate is significantly higher than what I calculated, I will contact you to let you know the new shipping rate before packing your artwork.
Help! I have not received my package.
If you do not receive your package within the estimated delivery time, please dropmeanemailandIwill investigate the matter immediately.Iguarantee a 100% Full Refund if you do not receive your order.
ORDER AND REFUND
When will my order be sent?
You will receive an order confirmation by e-mail immediately after successful payment. All orders will be shipped as soon as possible after receipt of your payment. As I am only one person, please allow 5-14 business days processing time to complete your orders.
How long will shipping take?
Original and limited prints are shipped from Germany. Delivery times depend on destination. Orders outside the EU may take a few weeks to arrive. After your order, I will send you the tracking number of your package so that you can check the status of your delivery at any time.
What if I am unsatisfied with my order?
Ioffer 100% money-back guarantee if you find any defects or any other issues –please send me a picture. Your satisfaction ismypriority.
Damages and issues
Please inspect your order upon reception! Contact me immediately if the item is defective, damaged, or if you received the wrong item. This way, we can evaluate the issue, and I can make it right.
Return policy
Return Policy
Original artworks may be returned at your own expense within 30 days of receipt, provided they are undamaged and in the original packaging. All returns must be insured for the full value of the painting as you are responsible for the painting until it is returned. Please keep proof of postage. It is recommended to always send the item with tracking. I cannot refund items that are not returned or arrive damaged.All art print returns will incur a 20% restocking fee, as I try not to carry inventory.
Typically, it takes about 7-14 Business Days for me to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card)
If you have any further questions, please do not hesitate to drop me an email. I am happy to help!
I have a query or issue with my purchase.
Please email me and I will respond to you within 24 hours.
Thank you for shopping my art!
We are here to help!
Still have questions or need assitance? Send us an email.